* Maintenance Programs
InnerVu Corporation provides system maintenance and emergency repair for HP, Sun, IBM, and Dell owners. We offer a selection of on-site plans, parts programs and highly customizable professional support services.
* Hot Line
All InnerVu maintenance and parts programs include 24x7x365 Hotline Help Desk Service. This service features a dedicated, 800-number and live operators.
* Online Contract Maintenance
InnerVu provides secure online access to your support contracts using a system called iSupport. iSupport puts component-level support data at your finger tips when it is needed most. The rest of the time iSupport helps keep everyone on the same page, such as during system review or strategic planning situations.
* Online Trouble Ticket System
Effective communication is the key to remaining organized during a support incident.
The iSupport trouble ticket system provides a central and shared point of communication for all parties. This provides situational awareness which allows teams to properly synchronize their activities for maximum effect.
iSupport also facilitates critical event notification and milestone management during support episodes which is a significant compliment to email, voice, and all of the other usual methods of support related communication. |